Benjamin Kistell

About Benjamin Kistell

As a Mortgage Administrator, I help keep everything running smoothly behind the scenes. From managing applications and handling documentation to supporting clients and brokers, I work to ensure the mortgage process is organised, efficient,
and as stress-free as possible.

With a friendly and proactive approach, I take care of the details and help keep timelines on track, so clients can focus on the exciting part: finding their new home.

Experience

I’ve worked as a Mortgage Administrator for the past two years, supporting the smooth and efficient processing of mortgage applications from start to finish. My role involves handling documentation, updating systems, and ensuring every detail is accurate and compliant with lender requirements. I communicate regularly with clients, brokers, and lenders to keep everything on track and make the process as straightforward as possible. I’ve built strong working relationships through friendly, responsive support and enjoy being part of a collaborative team. I also stay up to date with policy changes and system updates to ensure my work remains accurate and efficient.

Why I joined the team

I joined the team because I was looking for a role where I could build strong organisational skills while helping people through an important life milestone. The supportive environment and focus on delivering great service really stood out to me, and it felt like a place where I could grow and make a difference.

Team members style

Friendly, approachable, and always happy to help, I enjoy being someone clients and colleagues can rely on for support and a positive attitude. I take pride in making the mortgage process feel a little easier and less stressful for everyone involved. Whether it’s answering a quick question or keeping things organised behind the scenes, I’m always ready to lend a hand with kindness and care.

Above and beyond

I always aim to go the extra mile by staying one step ahead in the process and making sure no detail is overlooked. Whether it’s following up early, supporting a colleague, or taking the time to reassure a client, I believe small actions can make a big difference in someone’s experience.