Complaints Procedure & Financial Ombudsman Service (FOS)

We aim to provide you with the best possible service. However, if you are not satisfied with any aspect of our service, please let us know as soon as possible. You can contact us using the details provided on our contact page, and we will do our best to resolve your concerns quickly and fairly.

If we are unable to resolve your complaint to your satisfaction, or if you are not happy with our final response, you have the right to refer your complaint to the Financial Ombudsman Service (FOS). The FOS is an independent organization that helps settle disputes between consumers and financial services firms.

You can contact the Financial Ombudsman Service using the following details:

Website: www.financial-ombudsman.org.uk
Phone: 0800 023 4567 (freephone) or 0300 123 9123
Email: complaint.info@financial-ombudsman.org.uk
Address: Financial Ombudsman Service, Exchange Tower, London, E14 9SR

Please note that you must refer your complaint to the Financial Ombudsman Service within six months of our final response.